Shipping Policy for Pankh by Divine
Welcome to Pankh by Divine! We’re excited to help you embark on a fragrant journey. Please read our Shipping & Delivery policy to understand how we handle your orders.

Processing Time

• Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
• Confirmation: Once your order is placed, you will receive a confirmation email.

Shipping Rates & Delivery Estimates

• Standard Shipping: Delivery within 5-7 business days. Rates will be calculated at checkout based on your location.
• Expedited Shipping: Delivery within 2-3 business days. Rates will be calculated at checkout.

Shipment Confirmation & Order Tracking

• Tracking Number: After your order is shipped, you will receive a shipment confirmation email with a tracking number. Use this number to track your package until it arrives.

International Shipping

• Availability: We offer international shipping to selected countries. Shipping rates and delivery times will vary based on the destination.

• Customs & Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Restrictions

• Location Restrictions: We currently do not ship to P.O. boxes or APO/FPO addresses.
• Product Restrictions: Some products may be restricted for shipping to certain destinations due to local regulations.

Delays

• Unexpected Delays: Shipping may be delayed due to factors beyond our control, such as severe weather, carrier delays, or holidays. We will notify you if there is a significant delay in shipping your order.

Damaged or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
• Lost Packages: If your package is lost in transit, please contact us. We will work with the shipping carrier to locate your package or provide a replacement.

Contact Us

If you have any questions about your order or need assistance, please contact our customer service team at divinetrades99 @gmail.com.